Service with a hand shake and an appreciation for a job done well.
Scheduling hours: Monday -- Friday 8:00 A.M. -- 5:30 P.M. Saturday 8:00 A.M. – 12:30 P.M.
Holidays: We are closed on Memorial Day, Labor Day, Thanksgiving weekend, Christmas and New Years Day. Your service day may fall one day early or late depending on the holiday. Your pool and/or spa will be given the proper treatment and service to sustain through these holidays.
Invoicing: All billed work is due within 30 days from the date of invoice. Interest will be charged at a rate of 2% every 30 days past due. Our invoicing is billed as follows:
Service accounts – Due by the first of every month.
Additional products and services – Billed at time of service/product installation.
Bid Jobs of $500.00 or more -- Require a 50% deposit and payment in full upon completion of work.
Openings and Closings -- A 50% deposit is required for opening services. This is due 1 week prior to prescheduled opening/closing date to remain on the schedule.
Construction Jobs -- Separate billing arrangements will be made for each unique circumstance.
Hourly rate for repair services -- $90 per hour for service customers $100 per hour for non-service customers.
Insufficient funds: A $25.00 fee will be charged for insufficient funds.
Inclement Weather: On those days when it becomes dangerous to service your pool/spa, we will check the chemicals, equipment and clean all baskets for a reduced cost of a water balancing service. You may reschedule a full service visit or call ahead to request a different day, weather permitting.
Water Level: St. Charles Outdoor Living Co. is not responsible for maintaining your water level. If your system is equipped with an auto fill device, we will make certain it is functioning properly. We will fill the pool/spa while servicing it and inform you of water loss. Please maintain your water level at or near the half tile mark/half the skimmer mouth opening.
Filter Cleaning: All cartridge filters related to pool, spa or water features need to be cleaned approximately three times per season. The cost of filter cleanings is $100. There may be additional cleanings due to heavy bather load, large amounts of debris, or other circumstances beyond our control.
Replacing sand in sand filters carries a separate charge based on filter size.
Obstructions: St. Charles Outdoor Living Co. assumes no responsibility for obstructions beyond our control that prevent us from completing our work. This includes: dogs, locked gates, parties/swimmers, road construction, construction projects, etc.
Baskets, o-rings, seals and minor plumbing will be handled at the time of service. All other repairs and installations will be handled separately.
Indicate service day in order of preference 1st & 2nd:
MONDAY ___ TUESDAY ___ WEDNESDAY ___ THURSDAY ___ FRIDAY ___
Requested start date of service is subject to scheduling (opening, service, closing)
REQUESTED DATE: ______/______/______
This agreement may be terminated by either party with written notice one week prior to termination date.
*Signing below indicates that you have read, understand and hereby agree to your selections and Terms of Service*
PRINT NAME X ___________________________________________________
SIGNATURE X ____________________________________________________